Workforce management · an estimator

Instability is a shape, not a headline number.

One incident day, plotted as the field. Required staff is the demand curve; effective staff is the schedule curve. Where the two pull apart — a demand surge at 13:00, a collapse at 15:30 — the gap is the instability. Drag shrinkage to see the field deform.

Coverage field · required vs effective FTEB14 · B19 · B16 · Wednesday (incident)

interval

--:--

B14 required

—

B19 effective

—

B16 net gap

—

Replay position Shrinkage shock

+0%

B16

Net Staffing Gap

Staffing & Balance · L2

Claim · what WFM normally means

The difference between the staff the workload requires and the staff actually available, after shrinkage. Negative means over-staffed, positive means under-staffed.

Proof · what AVYR computes

net_gap = required_fte − (scheduled_fte × (1 − shrinkage))

The matrix · numbered metrics by family